Privacy Policy

Effective Date: January 1, 2025

This Privacy Policy describes how Elevate Academy ("we," "us," or "our") collects, uses, and protects the personal information of users ("you" or "your") who visit our website www.elevateacademy.com and use our online learning platform. Elevate Academy is committed to protecting your privacy and ensuring the security of your personal information. We are based in Seattle, WA, and operate in accordance with applicable privacy laws, including the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR) where applicable.

1. Information We Collect

We collect various types of information from you when you use our platform:

• Personal Information: This includes your name, email address, phone number, postal address, date of birth, and any other information you voluntarily provide to us when you create an account, enroll in a course, or contact us.
• Payment Information: When you purchase a course, we collect payment information such as your credit card details or other financial information. This information is processed through secure third-party payment processors. We do not directly store your credit card details on our servers.
• Log Data: We automatically collect log data, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates and times of your visits. This information helps us analyze trends, administer the site, and gather demographic information.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files that are stored on your device. They help us remember your preferences, track your usage, and personalize content. You can control cookies through your browser settings, but disabling cookies may affect the functionality of our platform. For more information, please see our Cookies Policy.
• Course Activity: We collect information about your course progress, including the courses you enroll in, your quiz scores, assignments submitted, and completion status. This data helps us track your learning progress and provide personalized feedback.
• Communications: We retain records of your communications with us, including emails, chat logs, and support tickets. This helps us provide better customer service and improve our platform.

2. How We Use Your Information

We use your information for various purposes, including:

• Providing and Improving Our Services: We use your information to provide you with access to our courses, personalize your learning experience, and improve our platform's functionality and content.
• Processing Payments: We use your payment information to process your course purchases and subscriptions.
• Communicating with You: We use your contact information to send you important updates, announcements, promotional offers, and support messages. You can opt out of receiving promotional emails at any time.
• Analyzing and Researching: We analyze user data to understand trends, improve our platform's performance, and develop new courses and features.
• Ensuring Security: We use your information to protect our platform from fraud, security breaches, and other harmful activities.
• Complying with Legal Obligations: We may use your information to comply with applicable laws, regulations, and legal processes.

3. Data Sharing and Disclosure

We may share your information with the following categories of recipients:

• Service Providers: We share information with third-party service providers who assist us with payment processing, data analytics, email marketing, customer support, and other essential functions. These service providers are contractually obligated to protect your information and only use it for the purposes we specify.
• Instructors: When you enroll in a course, we share your name and enrollment information with the course instructor to facilitate your learning experience.
• Business Partners: We may share aggregated and anonymized data with our business partners for marketing and research purposes. This data does not identify you personally.
• Legal Authorities: We may disclose your information to legal authorities if required by law or in response to a valid legal request, such as a subpoena or court order.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity. We will notify you of any such transfer and provide you with the opportunity to opt out.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

• Encryption: We use encryption to protect sensitive data transmitted over the internet.
• Access Controls: We restrict access to your personal information to authorized personnel only.
• Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.
• Employee Training: We train our employees on data privacy and security best practices.

Despite our efforts, no security measure is perfect, and we cannot guarantee the absolute security of your information. If you have reason to believe that your personal information has been compromised, please contact us immediately at [email protected].

5. Your Rights

You have the following rights regarding your personal information:

• Access: You have the right to access the personal information we hold about you.
• Rectification: You have the right to request that we correct any inaccuracies in your personal information.
• Erasure: You have the right to request that we delete your personal information, subject to certain exceptions.
• Restriction of Processing: You have the right to restrict the processing of your personal information in certain circumstances.
• Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
• Objection: You have the right to object to the processing of your personal information in certain circumstances, such as for direct marketing purposes.
• Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely delete or anonymize it.

7. Children's Privacy

Our platform is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at [email protected], and we will take steps to delete the information.

8. International Data Transfers

Your personal information may be transferred to and processed in countries outside of your country of residence, including the United States. These countries may have data protection laws that are different from the laws of your country. We will take appropriate measures to ensure that your personal information is protected in accordance with this Privacy Policy and applicable data protection laws.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated Privacy Policy on our website and indicate the effective date. We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Elevate Academy
Attn: Privacy Officer
800 Fifth Avenue, Suite 4100
Seattle, WA 98104
Email: [email protected]
Phone: (206) 555-2345